FAQ

• How can I check my order status?

Visit our order status page or call 866-800-0028. Have your order number available.

• How will my furniture be delivered?

That depends on the item and its weight and size. Methods include FedEx, tailgate

and inside delivery. Most seating will ship unassembled, via UPS/FEDEX – with

desking and panel system to be shipped via LTL Carrier. Standard shipping term is

tailgate delivery –unless specified otherwise upon order placement. Additional

service available: Curb Side Delivery, Inside and White Glove Installation.

• How long will it take for my products to arrive?

Generally, chairs will ship within 2-5 business days, In-stock products will arrive in

one to two weeks. Made-to-order products arrive in 4-5 weeks. Expedited service

available.

•  Are volume discounts available?

Yes. Please connect with our volume dept to inquire for steeper discount quote on

quantity-needs. Call: 866-800-0028 x 2 or email direct: volume@theofficeleader.com 

•  Are color samples available?

Yes, call 866-800-0028. We will send you free fabric and wood samples via USPS.

You can also email us at: customerservice@theofficeleader.com.

•  Do you have a GSA contract?

Yes, The Office Leader holds a Schedule 71 Furniture Contract, number GS-27F-001CA. Call our GSA specialists at 866-

800-0028 to answer any questions or browse through our site. Many items that are available on our contract are not live on this site yet. Consider browsing through our Open Market site as well: The Office Leader - Open Market

• Do you offer assembly/installation services?

Yes. We work with assembly firms throughout the United States. Call 866-800-0028 and a sales representative will put you in touch with the nearest assembly firm.

•  What is the method of order placement we offer?

Orders can be placed via Fax, Email, or EDI. Customer will receive a 24 hour order acknowledgement emailed over for review, with tracking available upon shipping. All TLT shipments will receive a call ahead of delivery.

•  What is your return policy?

Returns and cancellations after shipment must be authorized in advance and are subject to round trip shipping charges with a percentage for restocking fee. (Return policy does not apply for custom built items). Product must be in their original packaging in order to be returned. Please call 866-800-0028 within 30 days of receiving your items and a Customer Service Representative will assess your situation.

•  What payment methods do you offer?

The Office Leader accepts Visa, MasterCard, American Express, Discover and all government credit cards. In addition, open credit is available for those who qualify – ranging from Net 30 – Net 90.